Shipping policy

Processing Times

Orders are processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will begin processing on the next business day.

If we experience a high volume of orders, processing times may be slightly delayed. Should there be any significant delay, we’ll notify you by email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Express Shipping: 1–2 business days

Delivery times are estimates and may vary due to carrier delays, weather, or other unforeseen circumstances.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. Tracking information may take up to 24 hours to update.

Shipping Locations

We currently ship to:

  • Domestic (U.S.) addresses

  • P.O. Boxes (standard shipping only)

  • International destinations (if applicable — you can remove this if you don’t ship internationally)

International customers are responsible for any customs fees, duties, or taxes imposed by their country.

Lost, Damaged, or Stolen Packages

We are not responsible for packages lost or damaged in transit. If your package is marked as delivered but you haven’t received it, please contact the carrier directly. If you need help opening a claim, we’re happy to assist.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. If an order is returned due to an incorrect address, additional shipping charges may apply to resend the package.

Returns & Exchanges

For information on returns, please refer to our Return Policy.

Questions

If you have any questions about shipping, reach out to us at hypervitawave@gmail.com and we’ll be glad to help.